In this book, he shares that he personally hangs out with his employees outside of the office, he is throwing parties for them. Surprisingly, it works. The result is that employees are more productive, especially in delivering great customer service (Zappos is well known for great customer service and they take pride in that). For the company, customer satisfaction is not the task for one specific department; the whole company gets involved and makes sure that satisfaction is delivered. Tony ends the book by reflecting that everyone ultimately seeks happiness and businesses that make happiness the core of their business model will help customers attain happiness and also better themselves and their environment. We would highly recommend is a wisdome book to anyone in business who is passionate about making a difference to the lives of their customers and the people they work with.
I'm making the manual available for free because I think it's a great way to give something back to the community as a whole, but if you find some value in the book, please consider contributing 99 cents when you download it so that Leanpub get something for hosting the book and providing such an awesome service (50 cents is their flat cut of any book sales and $4.99 is the minimum (apart from $0) that they will allow for a sale).
Delivering Happiness Epub Download Free
Leaflet Tips and Tricks is currently being updated to align it with the 1.x release version. The content is still good and relevant even while it is being updated, so feel free to download a copy and check frequently to get the latest (free!) updates.
I'm making the book available for free because I think it's a great way to give something back to the community as a whole, but if you find some value in the book, please consider contributing $4.99 when you download it so that Leanpub get something for hosting the book and providing such an awesome service (50 cents + 20% is their cut of any book sales and $4.99 is the minimum (apart from $0) that they will allow for a sale). 2ff7e9595c
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